Privacy Policy

1. Introduction

Welcome to 1grid ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our application.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the application, express an interest in obtaining information about us or our products and services, or otherwise when you contact us.

• Personal Data: Name, email address, and profile information from linked social media accounts.
• Usage Data: Information automatically collected when you use our services, such as IP address, browser type, and device information.
• Media Assets: Images and videos you upload for planning and scheduling purposes.
• Connected Platform Data: OAuth tokens, imported profile details, publishing settings, and provider post identifiers needed to publish and reconcile posts.

3. How We Use Your Information

We use personal information collected via our application for a variety of business purposes described below:

• To facilitate account creation and logon process.
• To provide and manage your social media planning tools.
• To submit scheduled posts to connected platforms and reconcile publishing results.
• To send administrative information to you.
• To respond to user inquiries and offer support.
• To improve our services and user experience.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf.
• Social Media Platforms: When you connect your social media accounts, we share necessary information with those platforms to enable posting and analytics features.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Data Retention and Deletion

We retain connected-platform tokens and imported profile data while your account remains connected. Temporary publishing derivatives are removed after their retention window. You can disconnect a platform or delete your account in the application. Platform revocation and verified provider deletion callbacks remove the corresponding connected-platform data.

7. Your Privacy Rights

In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability.

8. Contact Us

If you have questions or comments about this policy, you may email us at hello@1grid.app.